Claim Submission

What you will need to file a claim IN THE FORM BELOW:

  1. Policy Information (found on our policy email as seen on the right which is in your inbox from "") 

  2. Upload order purchase receipt/invoice from original order purchase (not the actual ticket with QR code, but the receipt showing what amount you paid, etc.)

  3. Claim Reason:

    • Upload supporting documentation for claim reason(s) based on the Terms & Conditions of your Policy if the Policy ID starts with “TGSD” , “TGFS” , "TGTS", or “TGRS” (Ex: Doctor’s Note, Work Travel Schedule and Receipt, Jury Summons, Policy Report, Transportation Delay Printout, etc.)

    • Explanation of Circumstance causing claim for all policies


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Note:  All fields marked with an asterisk (*) are required, and all other fields are optional but recommended to process your claim as quickly and accurately as possible.


By clicking "Submit Claim" you certify that all information on this claim is accurate and truthful under Federal Law and under penalty of perjury.  FanShield, LLC is a licensed insurance agency NPN: 18828928 wholly owned by Protecht, Inc dba TicketGuardian an InsurTech technology platform.  FanShield, RegShield, and TourShield are marketing product names for the ticket event insurance policy underwritten by Markel Insurance Company.  Terms, Conditions, and Coverage my vary by State, Event, and other factors.  See Application and Policy for full details.

Sample Policy Email Sent on Date of Purchase:

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“Hi! I’m one of the Claims Specialists at FanShield and will be helping you through the filing process. We understand that it’s already a bummer that you cannot make your event, so we will try and make this process as seamless as possible for you! With that said, we do need to collect certain pieces of information for legal reasons, in order to be fair to everyone, so bear with us and click “Start Your Claim Process” to the left to get started!”